PLOTAGON STUDIO SUPPORT

IMPORTANT MESSAGE: If you are experiencing problems logging in to Plotagon Studio, ensure that you are using the latest version, 1.9.3 for Mac or Windows.

Common application and login problems

  • Check your Internet connection.
  • Log out of the application and then log back in.
  • Restart the Plotagon application.
  • Restart your computer or device.
  • Check the expiration date of your subscription.
  • Make sure you are using the latest version of Plotagon Studio.

For other issues, please consult our Frequently Asked Questions page.

Forgotten passwords

Reset your password here.

Common free trial problems

  • You can only request a free trial once.
  • We will send you an email when you hit the Submit button. In order to complete your registration, you will need to click the confirmation link.
  • If you don’t receive the email within a few minutes, check your spam filter.
  • If you use an email filtering service, be sure to add business@plotagon.com to your whitelist, or disable the service temporarily while you register for your free trial.

Back up or migrate your videos

  • Plotagon Studio stores your characters and scripts on your hard drive, giving you the fastest possible performance in a downloadable application and the confidence that your work is safe and secure behind your firewall (rather than on some mysterious cloud). Be sure to back up your files along with the other important content on your hard drive. Learn how in this article.
  • If you have been using another version of Plotagon for MacOS or Windows (like the now-discontinued Plotagon Education or Plotagon Story desktop applications), you can transfer your characters and scripts over to Plotagon Studio. Read this blog post to learn how.

System requirements

Windows

  • 1 GB free hard drive space
  • Intel Core i5-3230M equivalent or greater
  • 1024×768 screen resolution
  • Win 7, 8, 8.1, 10 (64bit)
  • Notebook graphics card with at least 512MB memory (GeForce GT 520Mx equivalent or better)
  • DirectX 11
  • 4GB RAM

Mac

  • Mac OS X 10.9 or newer
  • Intel Core 1.6 GHz or better
  • At least 4 GB memory
  • At least 2.5 GB free hard drive space
  • ATI Radeon HD 3870 or higher / Nvidia 8800 GT or higher / Intel HD 4000 Integrated Graphics with at least 512 MB video memory

Still can’t find your solution?

Contact Support